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SpeedFiler has stopped working

SpeedFiler does not react to toolbar commands and does not prompt to file outgoing messages.

Solution

We first need to determine whether SpeedFiler is loading or not:

  1. Do you see the SpeedFiler splash screen when Outlook loads? (Version 1.x only)
  2. When you click the Send button on an outgoing message, does SpeedFiler prompt you for a folder?
  3. Does the SpeedFiler folder selection window appear when you type Ctrl+Shift+V from Outlook's main window or from an incoming message?
  4. Does the SpeedFiler folder selection window appear when you type Ctrl+Y from Outlook's main window?
  5. Do any of the buttons on the SpeedFiler toolbar do anything?

If the answer is "yes" to at least one of the above questions, then SpeedFiler is loading but there may be a problem with the toolbar. Click here for instructions on resetting the toolbar.

If the answer to all of these questions is "no", then SpeedFiler is not loading. In this case, Outlook has most probably disabled it. Outlook will occasionally disable one or more add-ins if Outlook encounters a problem that it attributes to an add-in.

You can re-activate SpeedFiler as follows:

  • Outlook 2007: In Outlook's main window, go to Help | Disabled Items. If SpeedFiler is on this list, re-enable it. You may need to restart Outlook in order for SpeedFiler to load.
    If SpeedFiler is still not reactivated, or was not on the Disabled Items list, go to Tools | Trust Center... | Add-ins, select "COM Add-ins" in the list entitled "Manage" at the bottom, and click Go... In the resulting window, check the box next to SpeedFiler.
     
  • Outlook 2003 or XP: In Outlook's main window, go to Help | About Microsoft Outlook | Disabled Items. If SpeedFiler is on this list, re-enable it. You may need to restart Outlook in order for SpeedFiler to load.
    If SpeedFiler is still not reactivated, or was not on the Disabled Items list, go to Tools | Options ... | Other | Advanced Options ... | COM Add-ins ... and check the box next to SpeedFiler. After clicking the OK button, SpeedFiler should load.
     
  • Outlook 2000 (SpeedFiler 1.0 only): Go to Tools | Options ... | Other | Advanced Options ... | COM Add-ins ... and check the box next to SpeedFiler. After clicking the OK button, SpeedFiler should load.
 
     
 
Latest SpeedFiler version: 2.0.0
 
 
 
 

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